Terms and Conditions

We Tour Group Terms & Conditions. Published April 2022


The following Terms & Conditions together with our Privacy Policy, the general information contained on our website and any other written information we brought to your attention before we confirmed your booking form the basis of your contract with We Tour Group Limited, a company registered in New Zealand and registered office at 14 Hayes Road, RD1 Kirwee Christchurch (“we”, “us”, “our”).

Please read them carefully as they set out our respective rights and obligations. In these Terms & Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Except where otherwise stated, these Terms & Conditions only apply to the tour arrangements shown on our website (including accommodation required both before and after your booked tour and activities and other services) which you book with us and pay for before departure from your home and which we agree to make, provide or perform (as applicable) as part of our contract with you.

We Tour Group have an agency agreement with our coach tour operators and are therefore acting as an agent on their behalf for all coach tour operators we represent.

All references in these Terms & Conditions to “holiday/vacation”, “booking”, “tour” or “arrangements” mean such tour arrangements unless otherwise stated. All bookings are made pursuant to these Terms & Conditions. Please be aware that your deposit is non-refundable, (unless stated otherwise in our Covid Guarantee, see clause 13).

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

  1. a.he/she has read these Terms & Conditions and has the authority to and does agree to be bound by them;
    b. he/she consents to our use of information and personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
    c. he/she is over 18 years of age and clearly states his/her country of residence and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
    d. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
    e. the email address provided at the time of your booking will be the email address to which all communications will be sent by We Tour Group.Privacy and Data Policy
    The data you supply to us either in person, on the phone or through enquiry forms, or when communicating with us by any other method, is used by us to reply to your enquiry. If you decide to book a holiday with us we may be required to share some of this information with our suppliers to enable reservations to be made to ensure that suitable and correct services are supplied as well as any medical conditions you have that is important for the tour operator to be aware of for your safety and that of others on tour.We do not share your email information or any other contact details with other parties.If you have given your consent, we will retain your contact details for marketing purposes. Any marketing emails from us will give you the option to unsubscribe. On request, we can show you any data we hold about you.
  2. In these Terms & Conditions
    “Force Majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include, but are not limited to (whether actual or threatened) war, terrorism, fire, chemical or biological disaster, significant risks to human health such as the outbreak of serious disease at the travel destination, epidemics, plagues or pandemics (including, but not limited to the ongoing effects of Covid-19 and/or any other strain of the coronavirus) or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, loss of power, epidemics or pandemics, industrial disputes, slow-downs or other strike activities, riots or civil disturbances, acts of government, government agencies or other authorities, inability to obtain any necessary licence or consent through no fault of ours and any other event or circumstances beyond the control of us or any supplier of any part of your tour.
  3. Fitness to travel, disabilities and medical problems
    Many of our itineraries include sightseeing tours which may involve walking for medium to long periods of time and over uneven surfaces. Steps may also feature, either as part of a tour or within your accommodation. Different modes of transport, such as safari vehicles, houseboats, sampans and rickshaws may also be used.
    This is not an exhaustive list and it is therefore a condition of booking that you are fit and able to take care of yourself for the duration of the tour and recognise that if you do have any disabilities or walking difficulties you may find access to certain attractions restricted.If you are in any doubt of your suitability for any of our tours, have reduced mobility in any way, have any medical condition, or any special requirements as a result of any medical condition or disability (including any which affect the booking process), it is essential you discuss this with us before making a booking so that we can assist you in considering the suitability of the arrangements and/or making the booking.We regret that we cannot provide individual assistance to a passenger for walking, dining, pushing their wheelchair, getting on and off motor coaches or other transportation vehicles or other personal needs. Therefore, passengers who need such assistance, or passengers with disabilities or special needs must be accompanied by a companion capable of providing all assistance required.We reserve the right to refuse to carry any person who we deem cannot fully care for themselves on tour without assistance or whenever we reasonably feel unable to accommodate the needs or restrictions of any particular passenger. You must also notify us of any changes or deterioration in the disability or medical condition or development of any disability or medical condition after booking.We further reserve the right to cancel your booking and impose cancellation fees if we are not fully advised of any relevant disability or medical condition at the time the booking is made and/ or promptly notified of any development, change or deterioration occurring after booking. On occasions, the decision to cancel can only be made at the time the person concerned joins the tour as it may only be apparent at this stage that their disability or medical condition cannot be accommodated.

    Any passenger affected by a disability or medical condition must ensure they have notified this to their travel insurers and that their travel insurance will cover it. We and or our tour operator partners may refuse to allow you on the tour or may have to terminate your participation in your tour if your mental or physical condition is such as to render you, in the reasonable opinion of any representative of ours or any carrier or other person in authority, incapable of caring for yourself or a hazard to yourself or other passengers.We will not be liable for any expenses arising from your being precluded from joining or completing the tour for any such reason and no refunds or compensation will be paid.

    Mobility aids
    If you are planning to take a mobility scooter or other mobility aid please be aware each tour operator has their own restrictions in regards to what they will carry. This can include, but is not limited to, battery wattage, size and weight. It is your responsibility to ensure you have checked that you meet the tour company’s requirements. We cannot accept any liability if you are refused boarding or unable to take intended equipment.

    Destination specific terms
    We use different suppliers in each of the destinations in which we offer tours. Some of the suppliers which we use are unfortunately unable to accommodate particular disabilities or mobility issues and we have set out a brief description of these below:

    Please Note: The above is not an exhaustive list and we would still strongly advise that you contact us to discuss any disability which you have so that we can ensure that your chosen tour is suitable for your needs.

  1. Minimum number of bookings
    The operation of all tours is conditional on our tour operator partners securing the minimum number of bookings required to operate the tour. Where sufficient numbers cannot be achieved, our operators reserve the right to cancel or change a scheduled tour. We and our partners will endeavour to make any decision to cancel or significantly change a tour no less than 60 days prior to the scheduled departure date of the tour but in any event will notify you no less than 30 days prior to the departure date of the tour giving you the option of a similar tour or a refund.

If you are offered a new travel date as a result of this clause 4, it is your responsibility to advise your travel insurance company of your new travel dates. We are not liable for any loss in failed insurance claims if you fail to do this.

  1. Special requests
    If you have any special requests (including dietary requirements) you must notify us at the time of booking. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. Failure to meet any special request will not be a breach of contract by us unless the request has been specifically confirmed by us. Confirmation that a special request has been noted or passed on to the supplier of any service(s) or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed by us in writing, all special requests are subject to availability. We cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you have any food allergies which may cause significant health issues, you must tell us before you confirm your booking. Whilst our partners will try to accommodate any such requests, it is your responsibility to ensure that you actively avoid any food you are allergic to and make all appropriate enquiries to establish the ingredients contained within any food. The supplier is not under any obligation to prepare or provide special meals.

  1. Booking and making payment for your arrangements
    To secure any booking, you must pay the applicable deposit or full payment if booking 90 days or less before the start of the tour. Unless otherwise notified to you in writing by us, the deposit for each booking is 20% of the total tour cost per person. The deposit or full payment, as applicable, must be received by us within 24 hours of booking to ensure your place on the tour is held. Bookings will be automatically cancelled if the applicable deposit or full payment, as applicable, is not received by us within this period and we will have no further liability to you. We will not refund your deposit in such circumstances. Deposits are non-transferable and non-refundable except as expressly set out in these Terms & Conditions. We therefore recommend that you have adequate insurance to cover this.

The balance of the tour price (after deduction of the applicable deposit) must be received by us no less than 90 days prior to the start of your tour. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to believe that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid.

  1. Your contract
    Subject to availability we will confirm your booking by issuing our confirmation invoice. This invoice will be sent to the lead name on the booking (“Lead Name”). Upon receipt, if you believe that any details on the confirmation invoice or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).

A binding contract between you and us comes into existence when we dispatch our confirmation invoice for all bookings.

  1. Law and jurisdiction
    We both agree that New Zealand law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) (except as set out below). We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of New Zealand only despite where in the world you are located.
  2. What are your obligations whilst on tour?
    a) You must follow the Tour Manager’s or, where applicable, Coach Captain’s instructions at all times to ensure on tour safety. You acknowledge that failure to do so may result in restricted access to places of interest on tour or, if necessary for your own safety and/or that of other passengers, withdrawal from the tour. On Private Tours, your obligation is to the appropriate We Tour Group supplier representative, be that a local guide, or driver guide.
  3. b) All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If we, or our staff or suppliers, are of the view you are negatively affecting your own health, safety or environment or that of other passengers, we can oblige you to withdraw from the tour immediately and we will terminate your booking with us with immediate effect. We will have no further obligations to you and/or your party and we will not be liable to you for any loss, cost or damage resulting from your withdrawal. If you are withdrawn from the tour, you must make your own return travel arrangements at your own expense. No refunds for lost accommodation or any other arrangements will be made. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
  4. c) You must make your own enquiries regarding your tour, including being aware of any relevant government travel or safety warnings.
  5. Tour price
    Prices shown on the website are believed correct at the time of publication. We reserve the right to alter our advertised (brochure or website) tour prices, introduce supplements or correct pricing errors at any time before your booking is confirmed. We also reserve the right to correct any errors in any tour price and not be legally bound in the case of incorrect pricing and acknowledgement of such an error does not mean acceptance of it. We will advise you of any error of which we are aware and of the revised applicable price at the time of booking. Once the tour price has been confirmed at the time of booking, clause 13 below will apply.
  6. Price Promise and Covid Guarantee

    Early booking offers: Whilst we may offer promotional discounts and/or additional inclusions on some tours, these offers reduce in value closer to the departure date meaning the earlier you book the better offer you will receive.No surcharges: We guarantee that no surcharge will be added to the basic price of your holiday/vacation once your booking has been confirmed, irrespective of any fluctuation in currency exchange rates, increases in international included economy air fares, or increases in other costs associated with your holiday/vacation other than the circumstances set out in the paragraph below which are expressly excluded from the price promise. In return for this guarantee and its risk to us, we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs which would otherwise result in the reduction of the selling price.

Covid Guarantee: If We Tour Group’s tour suppliers are unable to operate your tour as planned due to Covid-19 (a Force Majeure event), we will notify you as soon as possible. If there is time to do so before your departure date, and if available, We Tour Group will offer you the following options:

(a) (for significant changes to your tour) accepting a change to your tour (including, but not limited to, changes to certain arrangements that make up your tour, a change to another tour or deferring your tour to a later departure date); or
(b) purchasing alternative arrangements from We Tour Group, of a similar standard to those booked if available, with you paying a supplement if the alternative arrangements are more expensive than those originally booked (you will receive a refund if you select an alternative which is of lower value); or
(c) cancelling or accepting the cancellation of your tour and receiving a full refund of all monies you have paid to We Tour Group, in accordance with these Terms & Conditions.

The above options will not be available where any change made to your tour as a result of Covid-19 is considered a minor change (please see clause 14).

Please note that before you travel you should ensure that you and each member of your party have obtained adequate travel insurance (see clause 18). Where you and/or a member of your party are forced to cancel your tour due to contracting Covid-19, we will be unable to refund any monies paid (outside the scope of our Terms & Conditions) and will direct you to your travel insurer.

14. Tour features
The features of the tour are set out in the website. We make no representations about the features of any tour other than those expressly set out in the website and these terms and conditions.

15. Website validity
The website and these Terms & Conditions are valid for the departure dates as stated in the tour online, or additional departure dates we may introduce, unless otherwise expressly advised by us.

16. Variation or cancellation by us
If We Tour or one of our coach tour operators were unable to provide the services you have booked the first course of action is for us to make our best efforts to make similar arrangements for you at no extra charge. If we are not able to offer an alternative that is suitable to you or that you are happy with we will refund the cost of those services to you.

If there is what is called Force Majeure which is out of our control we will attempt to provide refunds, however these will be less any unrecoverable costs or used portions of tours.

We are not responsible for any incidental or additional expenses you may incur due to a cancellation of this nature – this includes (but is not limited to) insurance excess or amendment/supplier fees or flight amendment/cancellation fees.

(1) In the event of industrial action affecting air, rail, cruise or other tour related transportation we will make every effort to contact the lead name and advise of alternative arrangements (if any).

(2) Most changes made to a confirmed tour are minor. If we make a minor change to your holiday/vacation, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights and/or coach journeys by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers and/or a substitution of an included sightseeing activity to one that is of a similar or higher standard/offering. Please note that carriers such as coach tour operators may be subject to change.

(3) Occasionally, we have to make a significant change to or cancel a confirmed tour and we reserve the right to do so. A significant change is a change made before departure which, taking account of the information you give us at the time of booking or which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a significant effect on your tour. Examples of “significant changes” include the following, when made before departure:
a) A change of accommodation area for the whole or a significant part of your time away.
b) A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
c) A change of outward departure time or overall length of your arrangements by more than 12 hours.
d) A change of tour departure/conclusion location.
e) A significant change to your itinerary, missing out one or more destination entirely.

We will not cancel your travel arrangements less than 90 days before your departure date, except for reasons of Force Majeure, failure by you to pay the final balance or where the minimum number of clients required for a particular tour is not reached.

(4) If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, you will be offered the following options:
a) (for significant changes) accepting the changed arrangements; or
b) purchasing alternative arrangements from us, of a similar standard to those booked if available, with you paying a supplement if the alternative arrangements are more expensive than those originally booked (you will receive a refund if you select an alternative which is of lower value); or
c) cancelling or accepting the cancellation and receiving a full refund of all monies you have paid to us.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again within 2 days, we will assume that you have chosen to accept the change or alternative booking arrangements. Please note, the above options are not available where any change made is a minor one.

(5) If we have to make a significant change to or cancel a confirmed tour, we will in addition to the options set out above pay you reasonable compensation in the following circumstances:
a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking; or
b) If we cancel your booking and no alternative arrangements are available and/or we do not offer one.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
a) where we make a minor change;
b) where we make a significant change or cancel your arrangements more than 90 days before departure;
c) where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
d) where we have to cancel your arrangements as a result of your failure to make full payment on time;
e) where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
f) where we cancel due to insufficient bookings;
g) where we are forced to cancel or change your arrangements due to Force Majeure.

Very rarely, we may become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed. If that occurs we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

17. Cancellation By You

  1. First and foremost we recommend travel insurance to cover you for any changes to conditions or your plans that may see you incur fees. You may cancel your booking by notice to us in writing, this may be by letter or email, and payment of the applicable cancellation fee as shown below. Cancellation notifications are not effective until received by us in writing (if received by us on a weekend day or public holiday/vacation the notification will be treated as having been received by us on the next working day). Should one or more member of a party cancel, it may increase the per person holiday/vacation price of those still travelling and you will be liable to pay this increase.

The following cancellation fees apply to each individual person who cancels and where shown as a percentage are based on the total cost of the arrangements which are being cancelled excluding any insurance premiums, amendment fee or previously incurred cancellation fees which are all non-refundable in the event of your cancellation this applies to all tours except those with a domestic airfare included and AAT Kings & WA NT Coach Tours:

Deposit = Non refundable
89-60 days = 30% of tour
59-30 days = 50% of tour
29-8 days = 80% of tour
7 days or less = 100% of tour

*except for any Inspiring Journeys tours and any tours from AAT Kings with a domestic airfare included which are:
Deposit = Non refundable
89-60 days = 30% of tour
59-16 days = 50% of tour
15-8 days = 90% of tour
7 days or less = 100% of tour

Coral Expeditions Cruises
90+ days = Loss of deposit
89-60 days = 50% of tour
59 days or less = 100% of tour

Cancellation by you due to unavoidable & extraordinary circumstances:
You have the right to cancel your confirmed holiday/vacation before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday/vacation destination or its immediate vicinity and significantly affecting the performance of the holiday/vacation or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where there is a government travel advisory against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

18. Amendment by you
If you wish to make any amendments to your confirmed booking you must notify us in writing as soon as possible. Whilst we will do our best to assist, it may not always be possible to make such amendments. Where we can, an amendment fee of NZ$50 per person will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. A change of tour dates will normally be treated as a cancellation of the original booking and rebooking in which case cancellation fees will apply. Changes may result in the recalculation of the tour price where, for example, the basis on which the price of the original tour was calculated has changed. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with these Terms & Conditions.

Transfer of booking:
If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

a) that person is introduced by you and satisfies all the conditions applicable to the holiday/vacation;
b) we are notified not less than 7 days before departure;
c) you pay any outstanding balance payment, an amendment fee of $50 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and
d) the transferee agrees to these Terms & Conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation fees as set out below will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

19. Risk and travel insurance
You acknowledge and accept that there are inherent risks associated with any tours, for example events of Force Majeure, hazards of travelling in undeveloped areas, travel by boat, train, automobile, aircraft or other means of transportation particularly in more remote locations, forces of nature, political unrest and accident, illness, epidemics or pandemics in regions without means of rapid evacuation or medical facilities. We cannot accept any liability regarding the provision of medical care or the adequacy of any care that may be rendered where it is provided by third parties.

It is a condition of your booking and your responsibility to ensure that you have sufficient and valid travel insurance to cover your booking with us. We reserve the right to decline your booking if adequate proof of such current and valid travel insurance is not provided to us if requested. Please note that we do not check individual policies for suitability. We insist you take out appropriate travel insurance to cover as a minimum: pre-existing medical conditions, medical expenses, repatriation in the event of accident or illness, cancellation by you for any reason, cancellation charges, loss of luggage, early return following death of a relative as defined in the respective proposal forms or emergency repatriation, for example in the event of accident or illness. It is your responsibility to ensure that the insurance fully covers all your personal requirements and the specific risks outlined above. Please read your policy details carefully and take them with you on your tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. If you choose to travel without adequate insurance cover, we will not be liable for any losses no matter how arising, in respect of which insurance cover would otherwise have been available. If you have any questions, these should be raised with your travel insurance provider.

20. Itinerary changes and travel advice
During local or national holiday/vacations, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered if possible.

21. Baggage allowance
As a general rule of thumb you are entitled to carry one suitcase per person with the total sum of its length, width and height not exceeding 150cm (59 inches) and weight 23kg (50 lbs). Hand luggage must have a total sum of its length, width and height not exceeding 81cm (32 inches) and weight 6kg (13lbs). Personal and valuable items such as make-up, cameras, medication, passport, money/credit cards etc should be carried in a travel bag or on your person. You must ensure that luggage meets the weight requirements as overweight or oversize items will not be carried. Some tour operators may impose a small surcharge per day for a second suitcase per person. Excess baggage is always at your cost and the discretion of your tour operator. It is best to check what your specific tour operator’s policy is, the above is an indication only and may vary by supplier.

22. Young travellers
Travellers who are less than 16 years old on the departure date must be accompanied by and share a room with an adult aged 16 or over. Children under 8 years of age cannot be accepted on our tours.

23. Complaints
If a problem occurs during your tour, you must advise us immediately so that steps can be taken to resolve the matter and you can continue to enjoy the remainder of your tour. You must also advise the tour operator/supplier concerned. If your complaint is not resolved locally, please contact us by email at [email protected] or call 0800 WE TOUR.

If you remain dissatisfied, any complaint must always be made in writing to us giving full details within 30 days of the end of the tour. If you fail to follow this procedure, your right to claim compensation you may otherwise have been entitled to may be affected or even lost as a result.

24. Tour price and duration
All prices on our website are quoted in Australia dollars (AUD). All prices on our website are believed to be correct to the best of our knowledge at the time of publication but errors may occur and prices are subject to change. You must therefore ensure you check all details of your chosen tour (including the price) with us at the time of booking. The number of days duration stated in each itinerary includes day of departure and day of return. Tour durations may vary and the itineraries on our website should be used as a guide only.

25. Passports and visas
You must have a valid passport with that meets the requirements of the Australian government entry criteria. It is your responsibility to ensure any visas required for countries to be visited on the tour have been obtained prior to the tour departure date. Failure to obtain correct documentation, visas and/or any other requirements for travel will mean that you may be unable to participate in particular excursions and may be denied boarding and/ or entry into certain countries.

Passport and visa entry requirements and costs are your sole responsibility. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates as applicable. Requirements do change and you must check the up to date position in good time before departure. We cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

26. Optional activities and dining
Optional activities on the tours and dining are subject to availability, seasonal / operational factors and minimum / maximum numbers. More details on optional tours may be found on our website. On occasion, it may not be possible to arrange an included activity. Suitable alternatives will be arranged. Inclusions may also be subject to change.

27. Vaccines, medication and medical services
Health facilities, hygiene and disease risks vary worldwide. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions for the countries you are visiting and ensure that vaccinations or preventative measures are taken early enough to be fully effective by the date of travel. You should take health advice about your specific needs as early as possible and recognise that advice may change, prior to your departure. It is your responsibility to ensure that any medication you need to carry is permitted to be taken into the countries you are visiting. We recommend you consult with your GP and relevant embassy before booking and review in good time before your departure as advice may change. Any medical services and costs required on tour are at your expense. We strongly recommend suitable and adequate travel insurance.

28. Images, photographs, maps and information
The photographs on our website and any publications and information provided represent typical scenes and descriptive detail for each tour, but it is possible that the subject matter may not be seen or experienced whilst on the tour itself. Some pictures may have been digitally enhanced.

Maps or tour depictions contained on our website or any other brochures issued by We Tour Group, are intended as an indication only and should not be relied upon as the actual route taken during the tour. We Tour Group are not liable to you for any variation to the tour.

29. Prompt assistance
If, whilst you are on holiday/vacation, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Terms & Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

30. Conditions of suppliers
Many of the services which make up your holiday/vacation are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

31. Amendments to these Terms & Conditions
These Terms & Conditions may be subject to amendment from time to time. Amendments will be posted on the We Tour Group website www.wetouraustralia.com

Published April 2022